Danielle: The Manager

Hampton Inn in Covington, GA

On March 17, 2014, I walked toward the entrance of the Hampton Inn, in Covington. I was in search for someone—anyone—who could assist me in an interview I needed for a huge college blog assignment, so I entered the lobby nervously and began my task.

"Hello my name is Bayeisha, I hope I'm not disturbing you, but I have a college assignment where I have to interview and profile a stranger. I was wondering if I could interview you?"

The front desk clerk looked at me discombobulated for a few seconds then stated, "Hold on, I have to ask my manager." She walked into the caddy-cornered back room that was on her left side. I could hear the faint voices of two workers deciding whether they wanted to accept my offer or shoo me off—like previous store employees— with claims of being 'very busy'. A couple moments later both the clerk and another woman appeared from the back. The other woman began to speak.

"Hello, my name is Danielle, I am the assistant manager. Umm... We can help you, but if we have　guest we will have to put you on hold until we are finished with them." I agreed to the deal and headed towards the small dining table and chairs she directed me to.

Danielle Michael

Danielle was a heavyset woman of average stature. Her skin was brown, flawless, and perfectly moisturized and her hair was wild like a natural lioness. She wore a black button up that was accompanied by black slacks and black flats—the basic uniform.

While I waited for Danielle to join me at our new found interview table I admired the hotel's leisure area. It was fresh. The colors scheme was warm with browns, creams, and hints of black. There were about five couches and tables with bowls of saran-wrapped fruit, there was even a TV mounted on wall that separated the lobby and leisure room.

I was comfortable.

Soon enough Danielle joined me with the hotel business phone—which told me she meant business—and we began a strict Q&A session.

　Working History
　

"Umm..." she started as she restlessly checked around lobby for guest. "I worked in retail. I worked at The Children's Place for five years, then I was in banking, and I worked at a bank for three years."

It was evident by Danielle's long term job history that she was a dedicated worker, hints the reason she was hotel manager.

Being the Boss
　

When asked about the duties of being an assistant manager Danielle simply stated, "It's pretty easy." She gave kudos to her team for allowing her job to be easy and even went on to say most employees did not view her as a boss because of how easy she was to deal with and her silly nature.

If was hard to grasp this aspect of her from the irritated face expressions she unconsciously gave my phone that recorded her.

Vision for the Hotel

Danielle had clear intentions for the hotel in the way she spoke of hoping to expand it. She also wanted to change the hotel in the respects of:

Being more hospitable to the guest to make them feel like family

Changing the attitude of the employees

Being more considerate of guest needs

Danielle wanted the Hampton Inn to be utopia for its customers and felt she was the best for　the job.

Ring. Ring. Ring. The phone rung and Danielle answered, "Hello this is Danielle at Hampton Inn in Covington, how may I help you?" She walked off without a word of dismissal to handle her manager duties. As I sat back, waited, and wondered based off her somewhat rude departure, is she really silly?